Frequently Asked Questions
For general questions, please check out Frequently Asked Questions (FAQs) as most of your questions may be answered here. If you have additional enquiries or would like to send us any comments, please feel free to contact us.
Do I need a passport and a visa?
When traveling outside the United States, a passport is required for U.S. citizens. Some countries also require a visa. If you are a U.S. citizen, detailed visa information will be provided to you after you book your vacation. Non-U.S. citizens should consult with the appropriate consulates to determine if any visas are needed.
What size can my suitcase be?
Due to limited coach capacity, your bag should dimensions should not exceed 30"x21"x11" (62" linear dimensions) or weigh over 50 lbs. Carry-on bags should not exceed the dimensions of 12"x11"x6". Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.
Some airlines are also charging fees for checked baggage, and these fees are not included in the vacation or airfare package price. Please check with your airline directly for baggage information and regulations. Signature Travel & Tours is not responsible for any additional fees imposed by air carriers regarding baggage.
How many bags am I allowed to bring?
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motor coach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation listed in this brochure. Some vacations have more restrictive regulations than these listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Some airlines are also charging fees for additional checked baggage in excess of one per passenger and these fees are not included in the vacation package. Please check with your airline(s) directly for baggage information and regulations. Signature Travel & Tours is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motor coaches and other transportation.
What is the difference between a twin-bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bedded room has two separate beds of any size, which is what we usually reserve for our travelers, unless otherwise requested prior to your trip.
What size is a triple room?
A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.
When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are sent approximately two to three weeks prior to departure provided full payment has been received.
Where can I find information on currency rates?
If you are in the process of planning your vacation and need information on currency exchange rates, please visit www.xe.com to access their currency converter tool.
How do I find a vacation?
Pick a destination from our website. When you click on a specific vacation, you will be taken to a page that provides an overview. On the page there will be links to detailed information about the vacation you are viewing including the Itinerary, Highlights, Maps, Hotels, Dates & Prices and more.
How do I make a reservation?
Once you have found a vacation that interests you, you can use the "Book It" button located on the vacation pages. You can also contact us at 1.888.882.1889 to answer any questions and to book your exciting Signature experience.
Why is it important that I give my name as it appears on my passport when booking air?
Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first, middle and last name exactly as it reads on your passport. Additionally any changes to your air booking, which include spelling, could be subject to a change fee, penalties and/or cancellation imposed by the airline. It is your responsibility for any fare increase as a result of rebooking your flight reservation.
What are the Transportation Security Administrative (TSA) requirements?
The Transportation Security Administration (TSA) will require full name (as it appears on a government issued ID passenger will be traveling with), date of birth and gender for all passengers. Failure to provide the required TSA information for your air reservation can result in delays at the airport during the check-in process and/or flights cancelled prior to departure by the airline.